Privacy Policy
Last updated: [DATE — set before launch]
TelecareHealth US LLC ("we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect through our website and services, how we use and share it, and the choices you have. By using our website, you agree to the practices described here.
Information we collect
- Contact information — name, email address, phone number, and shipping and billing addresses.
- Health information — answers to intake questionnaires, health history, and related records you provide so a licensed provider can evaluate your care.
- Identity verification — a government-issued photo ID and photo of yourself, required by telehealth regulations before prescribing.
- Payment information — processed by our payment processors; we do not store full card numbers on our systems.
- Device and usage data — IP address, browser type, pages visited, and similar analytics collected via cookies and comparable technologies.
How we use your information
- To connect you with licensed providers and pharmacies and facilitate your care.
- To process payments, fulfill orders, and provide customer support.
- To communicate with you about your account, orders, and — with your consent — marketing.
- To comply with legal obligations and protect against fraud and misuse.
- To improve our website and services.
How we share information
We share information only as needed to provide the services and as permitted by law:
- With independent licensed providers and pharmacies involved in your care.
- With service providers (technology platform, payment processing, identity verification, shipping, communications) bound by confidentiality and data-protection obligations.
- When required by law, subpoena, or to protect rights, safety, or property.
- In connection with a merger, acquisition, or sale of assets, subject to this policy.
We do not sell your personal information.
Protected health information
Health information handled in connection with your care may be protected by the Health Insurance Portability and Accountability Act (HIPAA) and applicable state law. Our HIPAA Notice of Privacy Practices describes how medical information about you may be used and disclosed and how you can get access to it.
Data security
We maintain administrative, technical, and physical safeguards designed to protect your information, including encryption in transit, access controls, and vendor security requirements. No system is perfectly secure; please protect your account credentials.
Your choices and rights
- You may access, correct, or request deletion of your personal information by contacting us.
- You may opt out of marketing emails using the unsubscribe link in any message.
- California residents have additional rights described in our CCPA notice.
Cookies
We use cookies and similar technologies for site functionality and analytics. You can control cookies through your browser settings; disabling them may limit some features.
Children
Our services are for adults 18 and older. We do not knowingly collect information from children under 18.
Changes to this policy
We may update this policy from time to time. Material changes will be posted on this page with an updated effective date.
Contact us
TelecareHealth US LLC
7651 Chesapeake Dr, Shreveport, LA 71105
support@theamericanprotocol.com